FAQs

We are a term based swim school who charge monthly. Our fees are charged monthly in advance (on the 1st of each month) via direct debit (credit card, debit card, or bank account).

Each swim lesson costs $25 per week. For private lesson pricing, please contact our Customer Support team.

All our lessons, from infant swimming through all levels of Learn to Swim, are 30 minutes long.

Once your child progresses through to Junior Squad and Squad, lessons increase to 60 minutes.

New enrolments are accepted at any point throughout each term, if availability allows.

We limit the size of each class to ensure that each child receives an equal amount of attention from the instructors. Our teacher student ratios for each level are as follows:

• Infant swimming (maximum 1:8)
• Beginner 1 – Intermediate 1 (maximum 1:4)
• Intermediate 2 – Intermediate 3 (maximum 1:5)
• Advanced 1 – Advanced 3 (maximum 1:6)

Speak to the Deck Supervisor at your preferred location about the size of training groups at Squad level.

All absences must be notified the Customer Portal.

Group Lessons: Aquastar swimmers are  eligible to receive unlimited makeup lessons with 90 days to use them. If you meet the eligibility criteria (notify your absence at least 2 hours in advance via the Customer Portal, ensure your payments are up to date etc.), you can enjoy as many makeup lessons as you need.

Private Lessons: Swimmers are entitled to 2 lesson credits (50% of the lesson fee) per term, upon giving at least 24 hours notice of absence prior to the class. No lesson credits are given for lessons missed without 24 hours notice of absence prior to the class.

Please refer to our detailed Makeup Lesson Policy and Terms and Conditions for more information.

Aquastar's swimming terms are scheduled to coincide with school terms, with no regular swimming lessons happening during school holidays or on public holidays.

However during the school holidays, we do have a separate Holiday Intensive Program at our Moorabbin, Berwick nd St Kilda pools.

Holiday intensives are a great way to refine your swimmer’s skills and get some fast progress. For more information, check out our Holiday Intensive Program page.

You can transfer to a class of the same level with a few simple steps in the Customer Portal.

• Select Account (located on the black tool bar at the bottom of the screen).
• Under Students, select the relevant child by tapping their initials icon.
• Select Enrollments.
• Select Transfer Enrollment.
• To filter the class options to particular days of the week, select Days, tick which you would like to view, then select Apply.
• Classes will be listed below. If it has a green "open" icon, you can transfer in as there is a spot available. If it has a red "waitlist" icon, there is currently no spot available so you will go on the waitlist.
• Tap to select the class you want to transfer to.
• Select Submit Request.

For more information on other processes, see the Customer Portal and Aquastar App page.

If your swimmer progresses to the next level, the change of class has to be done by the Aquastar Customer Support Team. You CANNOT do this change yourself.

Please DO NOT book into a new class yourself, as this will create a new additional booking, and you will be charged accordingly. 

When your swimmer passes their current level, our Customer Support Team will contact you the following day to organise the move into the new class.

An enrolment withdrawal can be requested at any stage. There is no fixed term contract, and you can cancel anytime. You must provide 14 days’ notice.

All withdrawals MUST be in writing or administered via the Customer Portal.

• Select Account (located on the black tool bar at the bottom of the screen).
• Under Students, select the relevant child by tapping their initials icon.
• Select Enrollments.
• Select Drop Enrollment.
• Select Drop Date to choose the date that you would like to drop the enrollment.
• Select Reason the reason for the drop.
• Select Notes to add any additional comments or feedback.
• Select Yes, please drop! to submit.

Please refer to our Terms and Conditions for all the terms and conditions.

We regularly assess swimmers' progression. Your child’s skill progress and assessment feedback is available for you to view in our Customer Portal or in the Aquastar app.

• Select Account (located on the black tool bar at the bottom of the screen).
• Under Students, select the relevant child by tapping their initials icon.
• Select Evaluations.
• Select Swimming then your swimmer’s level (e.g. Beginner 3).
• A list of the level’s assessed skills and your swimmer’s current star rating will be displayed.
• Select a skill to see the evaluation date and any progress feedback made by the assessor.
• Select Show Skill Details to read a short description of the skill.

For more information on other processes, see the Customer Portal and Aquastar App page.

Our Swim Teachers and Deck Supervisors continuously assess all swimmers, and will move them to the next level as soon as they believe they are ready. This can happen at any stage during each term, but it is important to remember that each child will learn new skills at different rates, so some will progress to new levels faster than others.

You can view you child's skill progress and assessment feedback on the Customer Portal or Aquastar app.

If you have any concerns or queries about the rate at which your child is progressing, you can discuss these with the Deck Supervisor on duty.

Yes! We offer private lessons during the school holiday periods. For information regarding private lessons, please contact us.

Yes, Aquastar runs intensive Adult swimming programs during the school holiday period. It’s never too late to learn to swim! Learn more about our Adult Swimming lessons.

Yes, they are. All Aquastar Swim Teachers have completed an AUSTSWIM, LSV or Swim Australia qualification.

Many have also completed additional specialist qualifications, including Teacher of Infant and Preschool Aquatics, Competitive Strokes, Access and Inclusion, and Teacher of Adults extension courses.

All staff also hold Working with Children checks and CPR qualifications.

Our Infant swimming lessons, run at our Moorabbin and St Kilda pools, are broken into three phases, with each phase involving both the child and the parent.

The first phase is Baby & Parent, designed as an introduction to water and safety skills for babies aged 6 to 12 months.

The second phase, Toddler & Parent, is designed for toddlers aged 12 months to 2 years and introduces a more structured class environment with new skills being taught.

Finally, the Child & Parent phase is intended for children aged 2 to 3 years old and is focused on water independence and more advanced swimming techniques. All phases of Infant swimming lessons are limited to a maximum of 8 children per class.

For more information on the Infant levels, see our Infant Swimming page.

In addition to introducing swimmers to the four competitive strokes, and helping to improve speed and technique, our Squad program also serves as an elite pathway into Swim Clubs for students who wish to pursue competitive swimming further. 

At both Junior Squad and Squad level, our coaches work through a planned program in each term, with a week in each term dedicated to one of the four competitive strokes, and time trials throughout.

At Junior Squad level, the focus is on improving each of the strokes, increasing distance, but still maintaining form.

At Squad level, swimmers continue to develop technique, with focus being on increasing speed, efficiency, and endurance. Race techniques are also introduced at Squad level.

To learn more, check out our Squad page.

While some relevant equipment is provided for lower level swimming lessons, there are other items that parents need to ensure their children have. 

These include:

• A swimming cap, and swimming goggles. These must accompany your child – and be worn – for each swimming class at Keysborough. The swimming cap helps maintain the quality of the pool water and can prevent longer hair from getting in swimmers’ eyes. Swimming goggles improve visibility under water, and also prevents eyes from becoming irritated. This does not apply to infant swimming lessons.
• Girls should wear a one-piece swimming costumes, and boys should wear short trunks. Boardshorts and rash vests are discouraged as they create drag and can make swimming harder for inexperienced swimmers.
• Infants and toddlers should be fitted with a swimming nappy, and the parent or guardian accompanying them may wear a t-shirt or rash vest.
• A water bottle is always useful, particularly for children at higher levels.

Swimmers at Junior Squad level and up are required to purchase a Squad Pack, either from Aquastar or a swimming equipment provider. A Squad Pack includes a kickboard, pull buoy, and fins.

Very! We operate our pools at 31 degrees during class times, ensuring that the children are warm but comfortable while in the water. To give an idea of the warmth, a competitive 50m pool operates at 26 degrees – this can feel pretty chilly!

Our Moorabbin pool is salt water chlorinated. Salt water assists with less skin and eye irritations, reduces the unpleasant smell and taste of chlorine, is softer on the skin, and has mild antiseptic properties.

All children enrolled in our Learn to Swim program must be accompanied by a parent or guardian older than 16 years while at the swim school centre.

They must also be collected by a parent or guardian at the end of each lesson and cannot be left unattended at the pool side.

No child may enter the water until a swim teacher is present.

We do not allow parents or guardians to photograph or film any swimming classes at any of our locations, even if limited to their own child. We understand you might want to document your child’s progress at times, but this will only be allowed under special circumstances, and only with the express permission of the swim school office, and the parents or guardians of the children attending the same class as your child.

You may occasionally see our staff photographing or filming some lessons, but this is only ever used for in-house training and cannot be distributed or shared with any parent.

Aquastar’s Customer Portal is a user-friendly platform designed to streamline and enhance your Aquastar experience, making it easier for you to stay engaged and informed.

Accessible via a web browser or mobile app, managing your child’s swimming lessons has never been more convenient.

Easily access and manage your child's swimming lessons:

• Notify absences
• Book makeup lessons
• Transfer classes
• View skill progress and assessment feedback
• Manage payments
• Read news and announcements

Need help navigating the Customer Portal and App? Download our Quick How to Guide and you will be an expert in no time!