MakeUp Lessons

Eligibility, Terms & Conditions

• You must have an active enrolment.
  
• Your fees must be up to date.
• You must give at least 2 hours’ notice of absence (via the Customer Portal or mobile app) prior to the class start time.
• Makeup lessons must be booked via the Customer Portal or mobile app.
• Makeup lessons can only be booked after the date of the notified absence.
• Makeup lessons can only be booked up to 7 days in advance.
• Makeup lessons may be taken at any one of our 5 locations on any day, if a suitable lesson is available.
• Makeup lesson tokens will expire after 90 days from notified absence.
• Makeup lesson tokens cannot be exchanged for a refund or credit.
• Makeup lesson tokens apply to the individual swimmer only and are not transferrable.
• If the makeup lesson is cancelled or unattended, the lesson / makeup token will be forfeited.
• We cannot guarantee makeup lessons with a specific teacher or your preferred time.
• Makeup lessons are subject to program availability.